Contact council

ABN 56 240 712 069

Use council's online services to enter customer requests, make payments, view information on development applications and more:

For general enquiries or to set up a duty planner appointment please complete the duty planner enquiry online form.

The call centre can be contacted on 1300 MACKAY (1300 622 529) or +61 7 4961 9444 if phoning from overseas.

The call centre can provide a wide range of information on topics including:

Monday - Friday 8:00am - 5:15pm

All other times for emergencies only

Customer Service Centres provide a range of services including:

Council operates Customer Service Centres in Mackay, Mirani, Mount Pleasant and Sarina.

Mackay	Sir Albert Abbott Administration Building 73 Gordon Street, Mackay	Mon-Fri 8:30am - 4:30pm
Mirani	20 Victoria Street, Mirani	Mon-Fri 8:30am - 4:30pm
Mount Pleasant	Gordon White Library Phillip Street, Mount Pleasant	Mon 9am - 5pm Tue 10am - 6pm Wed 10am - 6pm Thu 10am - 8pm Fri 9am - 5pm Sat 10am - 3pm
Sarina	65 Broad Street, Sarina	Mon-Fri 8:30am - 4:30pm

Mackay Regional Council
PO Box 41
Mackay QLD 4740

(07) 4944 2400

General feedback or complaints can be lodged by completing a customer request.

Topics include:

For complaints relating to:

Refer to council's General Complaint Policy (PDF 143 kb) and complete the Complaint Lodgement Form (PDF 29 kb).

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