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Event Calendar

http://www.mackayecc.com.au/discover_whats_on/purchase_tickets_online/events/featured_events/charmaine_wilson_spirit_whispers
http://www.artspacemackay.com.au/whats_on/future_exhibitions/the_book_as_site_reading_resonance
http://mackay.qld.gov.au/community/council_event
http://www.mackayecc.com.au/discover_whats_on/purchase_tickets_online/events/featured_events/opal_vapour
http://www.artspacemackay.com.au/whats_on/future_exhibitions/2013_libris_awards_the_australian_artists_book_prize
http://www.mackayecc.com.au/discover_whats_on/purchase_tickets_online/events/featured_events/guy_sebastian_get_along_tour

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Contact council

ABN 56 240 712 069

Contact Mackay Regional Council
Report an issue  Phone council

Online services

Use council's online services to enter customer requests, make payments, view information on development applications and more:

Planning enquiries

For general enquiries or to set up a duty planner appointment please complete the duty planner enquiry online form.
Phone - 1300 MACKAY (1300 622 529)

The call centre can be contacted on 1300 MACKAY (1300 622 529) or +61 7 4961 9444 if phoning from overseas.

The call centre can provide a wide range of information on topics including:

  • Rates and water billing
  • Finding a lost pet
  • General enquiries

Hours of operation

Monday - Friday 8am - 5pm

All other times for emergencies only
In person

Customer Service Centres provide a range of services including:

  • Rates and water billing
  • Dog registration and renewal
  • General enquiries

Council operates Customer Service Centres in Mackay, Mirani, Mount Pleasant and Sarina.

Mackay

Sir Albert Abbott Administration Building
73 Gordon Street, Mackay

Mon-Fri
8:30am - 4:30pm

Mirani

20 Victoria Street, Mirani

Mon-Fri
8:30am - 4:30pm

Mount Pleasant

Gordon White Library
Phillip Street, Mount Pleasant

Mon 9am - 5pm*
Tue 10am - 6pm*
Wed 10am - 6pm*
Thu 10am - 8pm*
Fri 9am - 5pm*
Sat 10am - 3pm*

Sarina

65 Broad Street, Sarina

Mon-Fri
8:30am - 4:30pm

* Gordon White Library - payments are accepted until 4:30pm Monday - Friday and until 2:30pm on Saturday.

In writing

Email

council@mackay.qld.gov.au

Post

Mackay Regional Council
PO Box 41
Mackay QLD 4740

Fax

(07) 4944 2400
Feedback and complaints

General feedback or complaints can be lodged by completing a customer request.

Topics include:

  • Rates
  • Rubbish
  • Roads
  • Animals
  • Water
  • Website
  • Sewerage
  • Website
  • Other

For complaints relating to:

  • An administrative action of council
  • An alleged minor breach of the Councillor Code of Conduct
  • Dissatisfaction with a council product or service

Refer to council's Administrative Action Complaints Policy (PDF 143 KB) and complete the Complaint Lodgement Form (PDF 97.3 KB).

For more information on resolving issues and complaints with your local Council click here
Compliments and congratulations

If you wish to congratulate or send your accolades to a council worker who has done something exceptional, please click here to send your message to council and your message will be forwarded.

 

PRIVACY DISCLAIMER
Mackay Regional Council is collecting your personal information in order to process your application.  This information will not be disclosed to any other third party without your written authorisation or as we are required to by law.