Contact council

Contact Mackay Regional Council

Email

Contact council by email regarding any council issue or request.

Online services

Try council's Online Services to enter customer requests, make payments and view current information on development applications

• Dog registration renewals
• Infringements
• Rates or water
• Change of details

Feedback

Tell council about specific issues such as:

• Animals
• Rates
• Roads
• Rubbish
• Sewerage
• Water
• Website
• Other

Complete the Tell council online form.

Planning enquiries

The planning department only discuss planning enquiries by phone with customers who have a current development application lodged with council. Correspondence is request by fax or email.

For general enquiries or to set up a duty planner appointment please complete the Duty Planner enquiry online form.

Phone

The call centre can be contacted on 1300 622 529 or +61 7 4961 9444 if phoning from overseas.

The call centre can provide a wide range of information on topics including:

• rates and water billing
• finding a lost pet
• general enquiries

Note: Call centre is operated 24 hours for emergencies only after normal operating hours.

In person

Customer Service Centres provide a range of services including:

• rates and water billing
• dog registration and renewal
• general enquiries

Council operates Customer Service Centres in Mackay, Mirani, Mount Pleasant and Sarina

Mackay

Sir Albert Abbott Administration Building
73 Gordon Street, Mackay

Mon-Fri
8:30am - 4:30pm

Mirani

20 Victoria Street, Mirani

Mon-Fri
8:30am - 4:30pm

Mount Pleasant

Gordon White Library
Phillip Street, Mount Pleasant

Mon 9am - 5pm
Tue 10am - 6pm
Wed 10am - 6pm
Thu 10am - 8pm
Fri 9am - 5pm
Sat 10am - 3pm

Sarina

65 Broad Street, Sarina

Mon-Fri
8:30am - 4:30pm

In writing

Council's postal address is:

Mackay Regional Council
PO Box 41
Mackay QLD 4740

Fax

(07) 4944 2400

Feedback and complaints

General feedback or complaints on topics including:

• rates
• rubbish
• roads
• animals
• water
• website
• sewerage

Can be lodged by completing the Tell council online form.

For complaints relating to:

• an administrative action of council
• an alleged minor breach of the Councillor Code of Conduct
• dissatisfaction with a council product or service

Refer to council's General Complaint Policy (PDF 138 kb) and download the Complaint Lodgement Form (PDF 29 kb).