Online services
Mackay Regional Council offers a wide range of services online.
The services available include:
- Pay an account - No need to register
- Customer requests - No need to register
- Property and development - Solicitors and conveyancers are required to register to request searches and certificates
- Registration for online services. Please note: This is not required for most services
You can now view status of our online services on 
Make a payment
Make payments online using a credit card. Have your notice handy as you will be required to enter the reference number supplied.
Select from the following payment options:
Customer requests
Report and enquire on a wide range of issues. Contact council for urgent issues (e.g. burst water main).
If you would like to lodge a customer request or compliment Council for a job well done, follow the link to see the customer service options.
Pre-paid Parking Permits
Council now offers the convenience of purchasing a pre-paid parking permit. Upon purchase of a one, three, six or twelve month permit, you will be issued with a sticker that will allow you to park in the following car parks for the period specified on the sticker:
- Mid city car park - Corner of Gregory and Gordon Streets
- Riverside car park - Corner of Gregory and River Streets
- Wharf car park - Corner of Brisbane and River Streets
- City South car park - Sydney Street
Permits are only available in whole Calendar month format - i.e. 1 July to 31 July. The permit cannot be purchased for part of a month. If you purchase a parking permit in the middle of the month, the active period for that permit will commence from the beginning of the following month.
Follow the link to purchase a parking permit.
Property and development
Enquire on the status of building or development applications. A new service will be available soon.
For duty planner enquiries, complete a customer request:
Solicitors and conveyancers can request and pay for a range of certificates and searches online. This service requires registration and a login. If you wish to register for this service, follow the link at the bottom of the page.
If already registered then go to:
Council's GIS program provides valuable information relating to planning, landuse, services, infrastructure and community facilities.
To enquire on property within the area go to:
Registration
Solicitors or conveyancers must register for online services prior to accessing certificates and searches:
Using Internet Explorer 8
Note: Are you using Internet Explorer 8? Some elements of the following pages may not display or behave correctly.
Internet Explorer 8 is a new release and some websites may not yet be ready for the new browser.
Click the Compatibility View toolbar button to display the website as viewed in Internet Explorer 7, which will correct display problems like misaligned text, images, or text boxes. This option is on a per site basis and all other sites will continue to display with Internet Explorer 8 functionality.
When you click on the Compatibility View button for a site, you don’t need to do it again as the next time you visit that site the browser will show it in compatibility mode. If for some reason you’d like to go back to browsing with Internet Explorer 8 functionality on that site, simply click the Compatibility View button again.
Try clicking the "Compatibility View" toolbar button to fix the problem. It's located next to the Refresh button on the Address Bar.
You can maintain a list within Internet Explorer 8 for sites that should be displayed in Compatibility View. From the Command Bar, select Tools, and then select Compatibility View Settings to add and remove sites from this list. There are also options for viewing all websites and intranet sites in Compatibility View.
For more information see the Microsoft website.